Home cleaning services follow one of two pricing structures: hourly and flat rates. Which is best for you, we can't answer, but below is our argument for the benefits of hourly rates.
Understand where you hard-earned money is going!
1. We Are Thorough
You won't catch us pushing dirt underneath the rug or rushing to leave as soon as possible - our service promise is in quality, not cost. That said, we set time limits if you're on a budget by working off of standard provided checklists, and communicating to you what's completed or not at established check in points. Our clients have requested hourly rates when other companies just didn't quite cut it.
2. No Low-Balling
Flat rates hide a lot of information - not bad information - but a lot of it. Flat rates tend to mask even higher hourly rates under the hood - when jobs estimated at 4 hours can take 1 with the right teams. You'll never know how good of a deal you're getting. But hey - if your place sparkles, who cares! Paying more for efficiency is valuable; in our opinion however, hourly rates ensure transparency.
3. No Unexpected Fees
Flat rates are designed to make sure you pay a certain amount - no more, no less! Unfortunately, estimating cleaning times is very difficult, and cleaning companies can't be perfect guessers. A flat rate cleaner will often tack-on extra money when your job is over because they "didn't expect" such a big mess! But, a lot of things happen in a home besides a big mess too - pets are roaming, people walk around and move things, and pesky stains just won't come out (but we still have to try!) Excessive clutter gets in the way, dust buildup gets spread around, and all of these things slow us down. With hourly rates - we don't raise our price to accommodate your home, we work with it upfront and as-is! There are never unexpected charges on your bill for pet fees or extra time added for "unexpected" conditions.
4. Flexibility for Quick Schedules and Add-Ons
If cleaners have time before other appointments, they're happy to stay longer to do a little extra! Any add-ons like oven cleaning or special requests should be ideally noted in advance, but with us you don't have to wait for consults and updated quotes "back at the office" to get items clean or get on a schedule. Pre-walkthrough's aren't necessary, and more often next-day or even same day tasks can be accommodated!
5. Straightforward Billing for Sickness or Emergency
Whether you or a household member become ill or face an emergency, or our workers get sick on the job and have to leave early - no problem! Health gets prioritized, then there's nothing left to do. You won't need to haggle or spend extra time contacting offices, requesting refunds, or re-coordinating the drop off of payment for what was completed. You pay as-you-go, so if we need to stop at any time - your worries regarding us are over and you can focus on priorities!
There is no better or worse pricing structure, but hourly rates work for us and we think they'll work for you too.
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